Kendrasnott Privacy Policy

At Kendrasnott, we value your trust as deeply as we value crafting limited-edition jewelry that tells your story. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with Kendrasnott.com (our “Website”), purchase our jewelry (such as pendant necklaces, huggie earrings, or band rings), engage with our customer service, or join our community. We comply with global privacy standards (including applicable data protection laws) to ensure your information is handled responsibly—no exceptions.

By using Kendrasnott.com or our services, you acknowledge that you have read, understood, and agree to the practices outlined here. We may update this policy periodically; when we do, we’ll post the revised version on our Website with a “Last Updated” date. We encourage you to review it regularly to stay informed about how we safeguard your data.

1. What Personal Information We Collect

We only gather information that’s necessary to provide you with a smooth, personalized experience—never more than we need. The data we collect falls into two categories:

a. Information You Provide Voluntarily

This includes details you share directly with us, such as:

  • Account & Contact Data: Name, email address (e.g., for communications with [email protected]), phone number (if you choose to provide it), shipping/billing addresses, and account credentials (username/password) when you create an account on Kendrasnott.com.
  • Purchase Information: Order history, product preferences (e.g., favorite jewelry types like huggie earrings, metal choices like silver or gold, ring sizes), and payment method details (e.g., credit card numbers—note: we do not store full payment data; this is processed securely by our third-party payment partners).
  • Communication & Feedback Data: Messages you send to our customer service team (via email or Website forms), responses to surveys (e.g., feedback on new pendant designs), product reviews, and any details you share about styling your Kendrasnott jewelry.

b. Information We Collect Automatically

When you visit or use Kendrasnott.com, we may collect non-identifiable or semi-identifiable data to improve our Website and your experience, such as:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), device model (e.g., smartphone, laptop), operating system, screen resolution, and the pages you visit (e.g., pendant necklace product pages, ring size guide).
  • Usage Data: How you navigate our Website (e.g., click paths, search queries like “limited-edition band rings”), time spent on each page, whether you complete a purchase, and interactions with our ads or promotions (e.g., clicking a sale banner for huggie earrings).
  • Cookies & Similar Tools: We use cookies (small text files stored on your device) to remember your preferences (e.g., saved shipping addresses, preferred metal type), track Website performance, and personalize content (e.g., showing you new pendant designs if you’ve purchased necklaces before). You can disable non-essential cookies in your browser settings, though this may limit features like automatic login or personalized recommendations.

2. How We Use Your Personal Information

We use your data for specific, transparent purposes that align with delivering great service and creating jewelry you’ll love. These purposes include:

  • Fulfilling Your Orders: Processing payments, shipping your limited-edition jewelry, sending order confirmations/tracking updates, and resolving delivery issues (e.g., missing packages of band rings).
  • Providing Customer Support: Responding to your inquiries (via [email protected]), helping with sizing questions (e.g., finding the right ring size), addressing concerns about jewelry quality, and following up on feedback.
  • Personalizing Your Experience: Tailoring Website content (e.g., showing you huggie earrings if you’ve shopped for earrings before), product recommendations (e.g., suggesting a pendant necklace to pair with your band ring), and marketing communications (e.g., emailing you about new limited-edition collections).
  • Improving Our Products & Services: Analyzing usage data to fix Website bugs (e.g., issues with the ring size guide), optimize navigation (e.g., making it easier to find limited-edition pieces), and develop new jewelry designs (e.g., expanding pendant styles based on customer feedback).
  • Ensuring Security: Protecting your account and our Website from fraud, unauthorized access, or misuse (e.g., verifying your identity if you request a password reset).
  • Complying with Legal Obligations: Fulfilling tax requirements, documenting transactions, or responding to lawful requests from regulators.

3. Who We Share Your Information With

We never sell your personal information to third parties. We only share data with trusted partners who help us operate our business—and we ensure these partners follow strict privacy standards:

  • Payment Processors: Companies like PayPal or Stripe that handle payment transactions (we share only the data needed to process payments, such as your billing address).
  • Shipping Partners: Courier services (e.g., USPS, UPS) that deliver your jewelry (we share your shipping address and order details to ensure your limited-edition pieces arrive safely).
  • Customer Service Tools: Platforms that help us manage email communications and support tickets (these tools only access data relevant to resolving your inquiries, like questions about pendant necklaces).
  • Analytics Providers: Services like Google Analytics that help us understand Website usage (we share non-identifiable data, such as stripped IP addresses, to avoid identifying you).
  • Legal Authorities: We may share information if required by law (e.g., to comply with a court order) or to protect our rights, safety, or the safety of our community.

4. How We Protect Your Personal Information

We use industry-standard security measures to keep your data safe from unauthorized access, loss, or theft—just as we protect the delicate jewelry we craft. These measures include:

  • Encryption: Securing data transmitted between your device and our Website (e.g., using SSL/TLS encryption for checkout pages) and encrypting stored data (e.g., your account password).
  • Access Controls: Limiting access to your information to only Kendrasnott team members or partners who need it to do their jobs (e.g., customer service reps helping with your order of huggie earrings).
  • Regular Security Checks: Testing our Website and systems for vulnerabilities and updating our security practices to address new risks (e.g., emerging cyber threats).
  • Data Retention Limits: Storing your information only as long as needed to fulfill the purposes outlined here (e.g., keeping order history for tax compliance, then deleting it once no longer required).

5. Your Rights Regarding Your Personal Information

You have control over your data—and we make it easy to exercise these rights:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., your order history of pendant necklaces, saved shipping addresses).
  • Correct Inaccuracies: Update or fix incorrect information (e.g., changing your phone number in your account settings).
  • Delete Your Data: Request that we delete your personal information (with exceptions—e.g., we may keep order records for tax purposes).
  • Opt Out of Marketing: Unsubscribe from promotional emails (look for the “Unsubscribe” link at the bottom of every marketing email) or ask us to stop sending personalized marketing messages (e.g., updates about new band ring collections).
  • Withdraw Consent: If you previously gave consent for us to use your data (e.g., for cookies), you can withdraw it anytime (e.g., via your browser settings).

To exercise any of these rights, email us at [email protected] with your request (include your name and email address linked to your account to help us verify your identity). We’ll respond within a reasonable timeframe (as required by law).

6. Children’s Privacy

Kendrasnott jewelry and our Website are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it immediately. If you believe a child under 13 has provided us with information, please contact us at [email protected].

7. International Data Transfers

If you access Kendrasnott.com from outside the country where our servers are located, your information may be transferred to and stored in that country. We ensure these transfers comply with privacy laws by using approved mechanisms (e.g., standard contractual clauses) to protect your data.

8. How to Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we handle your information, please reach out to us at:

Email: [email protected]

We’ll review your inquiry and respond within 24-48 business hours.