Kendrasnott Shipping Policy

At Kendrasnott, we know your limited-edition jewelry—whether it’s a delicate pendant necklace, a pair of huggie earrings, or a sleek band ring—is more than an accessory: it’s a piece you’ll cherish. That’s why we prioritize safe, timely shipping that matches the care we put into crafting each design. This Shipping Policy outlines all details for orders placed through Kendrasnott.com, from delivery ranges to packaging standards, so you know exactly how your jewelry will reach you.

1. Shipping Eligibility & Coverage

We ship our limited-edition jewelry to locations worldwide, bringing timeless pieces to customers across the globe. Here’s our coverage breakdown:

  • Domestic Shipping (United States): We deliver to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.
  • International Shipping: We ship to most countries and regions, including Canada, the United Kingdom, European Union nations (France, Germany, Italy, Spain, etc.), Australia, Japan, South Korea, and major markets in Asia and South America. A full list of eligible locations is available during checkout—enter your shipping address to confirm delivery to your area.

Note: We do not ship to PO boxes, APO/FPO addresses, or restricted territories (per international shipping regulations). If you have questions about shipping to a specific location (e.g., remote areas), contact our team at [email protected] for assistance.

2. Shipping Costs & Delivery Options

We offer two shipping options to suit your needs, with transparent pricing and no hidden fees:

a. Standard Shipping (Free Worldwide)

  • Cost: Free for all orders, no minimum purchase required. We cover full shipping costs to ensure you don’t pay extra for your limited-edition jewelry.
  • Delivery Time: 5-10 business days from the date your order ships (varies slightly by location—international orders may take 1-2 extra days due to customs clearance).

b. Expedited Shipping (Available for Select Locations)

  • Cost: Calculated at checkout based on your location (e.g., \(12.99 USD for domestic U.S. orders, \)24.99 USD for international orders like the UK or Australia).
  • Delivery Time: 2-4 business days from the date your order ships (domestic U.S.) or 3-6 business days (international). This option is ideal if you need your jewelry for a special occasion (e.g., a gift, event).

Important: International orders may be subject to customs duties, taxes, or fees imposed by your country’s government. These are not included in our shipping costs—you will be responsible for paying them upon delivery. Contact your local customs office for details on applicable charges.

3. Order Processing & Packaging

a. Processing Time

We process orders within 1-3 business days of placement (excluding weekends, holidays, and peak periods like holiday sales, when processing may take up to 4 business days). Processing includes:

  • Verifying your payment and order details.
  • Inspecting your jewelry for quality (e.g., checking pendant settings, ensuring huggie earring clasps work smoothly).
  • Preparing your order for shipping (with extra care for delicate pieces).

You’ll receive an “Order Confirmation” email immediately after placing your order, and a “Shipping Confirmation” email once your package is on its way.

b. Jewelry Packaging (For Safe Transit)

Your limited-edition jewelry deserves protection—we package every order in:

  • A sturdy outer box to prevent damage during shipping.
  • Our signature Kendrasnott gift box (lined with soft fabric) to keep jewelry secure and scratch-free.
  • Additional padding (e.g., tissue paper, bubble wrap) for extra-delicate pieces like pendant necklaces with small details.
  • A care card with tips to keep your jewelry in perfect condition (e.g., avoiding water with silver pieces, storing huggie earrings to prevent tangling).

4. Order Tracking

Once your order ships, you’ll receive a “Shipping Confirmation” email with:

  • A unique tracking number.
  • A direct link to the carrier’s website (e.g., USPS, UPS, DHL) where you can monitor your package’s status in real time—from our studio to your doorstep.

If you don’t receive the “Shipping Confirmation” within 4 business days of placing your order:

  1. Check your spam/junk folder (emails from Kendrasnott often get filtered here).
  2. Log into your Kendrasnott.com account and go to “Order History”—your tracking details will be listed there if your order has shipped.
  3. Email us at [email protected] with your order number, and we’ll resend the email or share the tracking link directly.

5. Missing, Lost, or Damaged Packages

a. Missing Packages

If your tracking number shows “Delivered” but you haven’t received your package:

  • Check with household members, neighbors, or building management—carriers often leave packages with trusted contacts or in secure spots (e.g., mailrooms, front porches).
  • Verify your shipping address in your Kendrasnott account to ensure it’s correct.
  • Wait 48 hours—carriers sometimes mark packages as “Delivered” a day early.

If you still can’t find your package after 48 hours, email us at [email protected] with your order number and tracking number. We’ll file a claim with the carrier and either send a replacement piece (free of charge, if in stock) or issue a full refund—whichever you prefer.

b. Damaged Packages/Jewelry

We take extra care with packaging, but if your jewelry arrives damaged (e.g., a bent pendant, a broken earring back) or the package is damaged:

  • Notify us within 7 days of delivery via email ([email protected]) with:
  • Your order number.
  • Clear photos of the damaged package and jewelry (close-ups of the damage help us resolve the issue faster).
  • A brief description of the problem.
  • You won’t need to return the damaged item (we’ll ask you to keep it for reference). We’ll send a brand-new replacement (if in stock) via standard shipping or issue a full refund—your choice.

6. Shipping Restrictions

Certain countries have specific regulations for importing jewelry (e.g., restrictions on metal types or gemstones). If your order is affected by these restrictions:

  • We’ll notify you via email within 2 business days of placing your order.
  • We’ll either adjust your order to comply with local rules (e.g., substituting a metal type if allowed) or cancel the order and issue a full refund—whichever works best for you.

7. How to Contact Us for Shipping Questions

If you have questions about your order’s shipping status, need to update your shipping address (must request within 1 hour of placing your order), or have concerns about a missing/damaged package, contact our team at:

Email: [email protected]

Include your order number and a brief description of your inquiry, and we’ll respond within 24-48 business hours. We’re here to ensure your limited-edition jewelry arrives safely and on time—so you can start enjoying it as soon as possible.

Thank you for choosing Kendrasnott. We’re honored to be part of your jewelry collection journey, and we’ll keep working to make your shipping experience as special as the pieces you love.