Kendrasnott Refund Policy

At Kendrasnott, we craft limited-edition jewelry—from dainty pendant necklaces to sleek band rings—with the hope that each piece becomes a meaningful part of your collection. This Refund Policy outlines the terms, conditions, and steps for requesting refunds for purchases made through Kendrasnott.com, ensuring the process is as thoughtful and transparent as the jewelry we create. We want you to feel confident in every purchase, and if a piece doesn’t meet your expectations, we’re here to make it right.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

Purchase Source: The jewelry was bought directly from Kendrasnott.com. Purchases from third-party retailers, resellers, or unauthorized platforms are not eligible for refunds through our official process—please contact the original seller for their refund policies.
Timeframe: The refund request is submitted within 30 days of the delivery date (we use the delivery date listed in your order tracking information to calculate this window). Requests made after 30 days will not be approved, unless the jewelry is damaged, defective, or incorrect (see Section 4 for exceptions).
Product Condition: For non-damaged/non-defective jewelry: Pieces must be unused, undamaged, and in their original condition—this means no signs of wear (e.g., scratches on metal, tarnish from contact with skin), intact original packaging (our signature gift box, care card, and tags), and no alterations (e.g., resized rings, shortened chains). We cannot accept refunds for jewelry that has been worn or modified, as this compromises the integrity of our limited-edition stock.
Proof of Purchase: You must provide a valid order number (found in your order confirmation email or the “Order History” section of your Kendrasnott.com account) when submitting your refund request.

2. Refund Request Process

Follow these steps to submit a refund request:

Step 1: Initiate the Request

Email our customer service team at [email protected] with the following information (missing details may delay processing):

Your full name (as it appears on your order)
Valid order number
The name and details of the jewelry (e.g., “Gold Huggie Earrings, Small,” “Silver Pendant Necklace, 18” Chain”)
A brief reason for the refund (e.g., “ring size too large,” “style doesn’t match my wardrobe,” “received the wrong metal color”)
Clear photos of the jewelry and its original packaging (to confirm it’s unused and undamaged—close-ups of tags and packaging help us verify eligibility)

Step 2: Receive Return Instructions

Within 24 business hours of your request, we’ll email you a response:

If your request is approved: We’ll send a pre-paid return label and step-by-step instructions for shipping the jewelry back to our studio. We cover all return shipping costs—you won’t pay extra to send back a piece that isn’t right for you.
If your request is denied: We’ll explain the reason (e.g., “jewelry shows signs of wear,” “request submitted after 30 days”) and offer alternative support if possible (e.g., styling tips for the piece, help with exchanging for a different size if stock allows).

Step 3: Ship the Jewelry Back

Package the eligible jewelry securely to avoid damage during transit (we recommend using our original gift box and adding padding if needed). Attach the pre-paid return label and drop the package at the designated courier location (details will be in your instructions). Keep the return tracking number for your records—this helps us locate your package if there are delivery delays and confirm when we receive it.

Step 4: Studio Inspection & Refund Approval

Once our studio receives your returned package (typically 3-5 business days after you ship it), our team will inspect the jewelry to confirm it meets eligibility criteria. If approved:

We’ll send you a “Refund Confirmation” email within 24 hours of inspection.
Refunds are processed to the original payment method used for the purchase (e.g., credit card, debit card, PayPal).

3. Refund Timing

The time it takes for you to receive the refund depends on your payment provider. Here’s what to expect:

Credit/Debit Cards: Refunds usually appear in your account within 3-7 business days of processing. Some banks may take up to 10 business days, especially for international transactions.
PayPal: Refunds are typically credited to your PayPal balance within 1-2 business days of processing.
Gift Cards: If you paid with a Kendrasnott gift card, the refund will be returned to the original gift card (or a new gift card, if the original was lost) within 24 hours of processing—we’ll email you the gift card details.

Note: We cannot speed up the refund timeline once it’s been sent to your payment provider, as this is controlled by their internal processes. If you haven’t received the refund after the expected timeframe, contact your bank or payment provider first—they can help trace the transaction.

4. Special Cases: Damaged, Defective, or Incorrect Jewelry

If you receive jewelry that is damaged, defective, or incorrect (e.g., a bent pendant, a broken chain, or a silver ring instead of the gold one you ordered), we offer expedited refunds or replacements (your choice) with the following terms:

Timeframe: You must notify us within 7 days of delivery (we cannot honor requests after 7 days, as we need to resolve these issues quickly to avoid further inconvenience).
Required Information: Email [email protected] with your order number, clear photos of: (1) the damaged/defective area (e.g., a close-up of a broken chain link, a tarnished section of a ring), (2) the original packaging (including the shipping label), and (3) the jewelry’s details (e.g., metal type, size) to confirm the issue.
Process: You do NOT need to return the damaged/defective/incorrect jewelry (we’ll ask you to keep or discard it for convenience—returning delicate pieces risks further damage). We’ll either:
Send you a brand-new replacement of the same piece (if it’s still in stock—our limited-edition designs sell fast, so we’ll act within 2 business days to secure a replacement); or
Issue a full refund to your original payment method within 24 hours of verifying the issue.

5. Non-Refundable Items

The following items are not eligible for refunds, even if unopened or unused:

Customized Jewelry: Any piece modified to your specific request (e.g., engraved pendants with personal messages, custom-sized rings outside our standard range) is final sale. We cannot refund customized items, as they are made exclusively for you and cannot be resold.
Final Sale Items: Products marked “Final Sale” on Kendrasnott.com (typically deeply discounted limited-edition pieces or clearance items) are non-refundable—this is clearly indicated on the product page before purchase.
Free Gifts or Promotional Items: Complimentary items included with purchases (e.g., a small charm with a necklace order) cannot be refunded separately. They may be returned with the associated paid product, but no separate refund will be issued for them.

6. Cancelled Orders

If you cancel an order within 1 hour of placing it (per our Order Changes & Cancellations policy), we’ll process a full refund immediately. The refund will be sent to your original payment method, with timing matching the guidelines in Section 3.

If you request cancellation after 1 hour, we cannot guarantee it—orders for limited-edition jewelry are processed quickly to avoid stock shortages. If the cancellation is not possible, you can return the jewelry for a refund once you receive it (per Section 2).

7. How to Contact Us for Refund Questions

If you have questions about your refund request, need help tracking a refund, or want to dispute a denied refund, email our customer service team at [email protected] with your order number and refund request details. We respond to all refund-related inquiries within 24 business hours and will work with you to resolve any issues—whether it’s clarifying eligibility or updating you on refund status.

Thank you for choosing Kendrasnott. We understand that selecting limited-edition jewelry is a personal decision, and if a piece doesn’t feel like “yours,” we’re committed to making the refund process stress-free. Your trust in our brand matters, and we’ll always treat your request with the same care we put into crafting our jewelry.